Terms & Conditions
These terms govern your use of SyntrixPayments services. Please read them carefully as they constitute a binding legal agreement between you and SyntrixPayments.
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of SyntrixPayments services and constitute a binding legal agreement between you and SyntrixPayments. Please read these terms carefully before using our payment processing services.
Effective Date: November 12, 2025
Acceptance of Terms
Agreement to Terms
- By accessing or using SyntrixPayments services, you agree to be bound by these Terms and Conditions
- If you do not agree to these terms, you may not use our services
- These terms constitute a legally binding agreement between you and SyntrixPayments
- You must be at least 18 years old and have legal capacity to enter into agreements
Modifications
- We reserve the right to modify these terms at any time
- Changes will be effective immediately upon posting on our website
- Continued use of our services constitutes acceptance of modified terms
- We will notify users of material changes via email or website notice
Service Description
Payment Processing Services
- High-risk merchant payment gateway solutions
- Point-of-sale (POS) systems and mobile payments
- E-commerce payment integration and APIs
- B2B payment solutions and invoicing
- Subscription billing and recurring payments
- Fraud protection and chargeback prevention
Service Availability
- Services are available 24/7 with planned maintenance windows
- We strive for 99.9% uptime but do not guarantee uninterrupted service
- Service may be temporarily unavailable due to maintenance or technical issues
- We reserve the right to modify or discontinue services with notice
User Responsibilities and Obligations
Account Management
- Provide accurate and complete information during registration
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized account access
- Update account information promptly when changes occur
- Comply with all applicable laws and regulations
Prohibited Activities
- Processing payments for illegal goods or services
- Engaging in fraudulent or deceptive practices
- Violating intellectual property rights
- Attempting to circumvent our security measures
- Using our services to harm or harass others
Payment Terms and Fees
Fee Structure
- Processing fees are based on transaction volume and risk assessment
- Fees are disclosed in your merchant agreement
- Additional fees may apply for premium services or high-risk processing
- Chargeback fees and dispute handling fees apply as specified
- Currency conversion fees apply for international transactions
Payment Settlement
- Funds are typically settled within 1-3 business days
- Settlement schedules may vary based on risk assessment
- We reserve the right to hold funds for risk mitigation
- Reserves may be required for high-risk merchants
- Settlement is subject to successful payment processing
Data Security and Compliance
Security Standards
- PCI DSS Level 1 compliance for all payment data
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Secure tokenization of sensitive payment information
Compliance Requirements
- Adherence to applicable financial regulations
- Anti-money laundering (AML) compliance
- Know Your Customer (KYC) verification requirements
- Cooperation with regulatory investigations
- Reporting suspicious activities as required by law
Limitation of Liability
Disclaimer of Warranties
- Services are provided "as is" without warranties of any kind
- We do not warrant that services will be error-free or uninterrupted
- No warranty regarding the accuracy or completeness of information
- Merchant assumes all risks associated with payment processing
Liability Limitations
- Our liability is limited to the fees paid for services in the preceding 12 months
- We are not liable for indirect, incidental, or consequential damages
- No liability for business interruption or lost profits
- Liability limitations apply to the fullest extent permitted by law
Termination and Suspension
Termination Rights
- Either party may terminate the agreement with 30 days written notice
- We may terminate immediately for breach of terms or illegal activity
- Termination for convenience requires adherence to settlement obligations
- Upon termination, access to services will be discontinued
Suspension of Services
- We may suspend services for suspected fraudulent activity
- Suspension may occur for non-compliance with terms or regulations
- Account suspension pending investigation of security incidents
- Services may be suspended for non-payment of fees
Dispute Resolution
Dispute Process
- Initial disputes should be addressed through customer support
- Formal disputes may be escalated to management review
- Mediation may be required before legal proceedings
- Binding arbitration for disputes exceeding specified thresholds
Governing Law
- These terms are governed by the laws of [Jurisdiction]
- Disputes will be resolved in courts of competent jurisdiction
- Class action waivers apply to the fullest extent permitted
- Exclusive jurisdiction for legal proceedings
Important Legal Notice
High-Risk Processing: As a specialized high-risk payment processor, additional terms and conditions may apply based on your industry and transaction types.
Regulatory Compliance: Merchants are responsible for ensuring compliance with all applicable laws, regulations, and industry standards in their jurisdiction.
Risk Assessment: All merchants undergo risk assessment, and terms may be adjusted based on processing history and risk profile.
Questions About These Terms?
If you have any questions about these Terms and Conditions, please contact our legal team:
Email: legal@syntrixpayments.com
Phone: +1 (555) 123-4567
Address: Risk Processing Center, Financial District