Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you use our payment processing services.

Privacy Notice

At SyntrixPayments, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services.

Last Updated: November 12, 2025

Information We Collect

Personal Information

  • Full name, email address, and phone number
  • Business information including company name and industry
  • Financial information for payment processing
  • Transaction data and payment history
  • Device information and IP addresses

Automatically Collected Information

  • Website usage data and analytics
  • Browser type and operating system
  • Referral sources and page views
  • Cookies and similar tracking technologies

How We Use Your Information

Primary Uses

  • Processing payments and transactions
  • Providing customer support and services
  • Fraud prevention and risk management
  • Compliance with legal and regulatory requirements
  • Improving our services and user experience

Communication

  • Responding to inquiries and support requests
  • Sending important account and service updates
  • Marketing communications (with your consent)
  • Security alerts and system notifications

Information Sharing and Disclosure

We Share Information With

  • Payment processors and financial institutions
  • Regulatory bodies and law enforcement (when required)
  • Service providers and business partners
  • Professional advisors (lawyers, auditors, consultants)

We Do Not

  • Sell your personal information to third parties
  • Share data for marketing purposes without consent
  • Disclose sensitive financial data unnecessarily
  • Transfer data without appropriate safeguards

Data Security and Protection

Security Measures

  • Industry-standard encryption (AES-256)
  • PCI DSS Level 1 compliance
  • Regular security audits and assessments
  • Multi-factor authentication for account access
  • Secure data centers with 24/7 monitoring

Data Retention

  • Transaction data: 7 years (regulatory requirement)
  • Account information: Duration of business relationship
  • Marketing data: Until consent is withdrawn
  • Support records: 3 years from last interaction

Cookies and Tracking Technologies

Types of Cookies We Use

  • Essential cookies for website functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • Marketing cookies (with your consent)

Managing Cookies

  • You can control cookies through browser settings
  • Disabling cookies may affect website functionality
  • Third-party cookies are governed by respective privacy policies
  • We provide cookie consent management tools

Your Privacy Rights

You Have the Right To

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Delete your personal information (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Request data portability
  • Object to certain data processing activities

Exercising Your Rights

  • Contact our privacy team at privacy@syntrixpayments.com
  • Submit requests through your account dashboard
  • We will respond within 30 days of verification
  • Some requests may be subject to legal limitations

Contact Us About Privacy

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Important: This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or direct communication.